SHIPPING & RETURNS



Shipments


Orders will be shipped within a maximum period of 10 days, free of charge in Spanish peninsula. Charges from another direction will be automatically calculated during the checkout process. After receiving the deposit or bank transfer, and provided the requested product in stock is available. Orders will be shipped directly from www.dartesania.com through its logistics operators.


If you do not receive your purchase in the estimated time should contact the Customer Service of www.dartesania.com. You can use our form for this purpose. From the moment when we will have notification the necessary steps to find out why you have not received the agreed time.

  
Returns


Upon receipt of the order, the customer can return the goods within a maximum period of 14 days, from the date of delivery. Return costs are borne by the customer and the merchandise will be accepted provided that it has not suffered any damage or deterioration.

 
VERY IMPORTANT: Contact phone, fax or e-mail with our store before making any return, to advise on any questions you may have. In any case the cash amount, being able to change the / the article / s by any other / s or receiving a voucher for the amount of the material returned with a shelf life of 3 months after the date of issue shall be returned; excepting when it is shown that the cause of the return has been caused by our error, proceeding to the payment of the amount of the returned goods by postal order or bank transfer.